Feed the difference

T: +44 7562 359114

Feed the difference

T: +44 7562 359114

Last updated 11th August 2026
 
This website is operated  by Lewis Hay Haylage and Straw
Mill Farm
Mill lane north
Rawcliffe
Goole
Dn148NB
 
 
 
We are the data controller responsible for your personal information unless stated otherwise in this privacy policy.
For any questions on how we use your personal information please contact us using the information above.
 
When using our website we may use the following information:
 
Contact information; Such as your name, email address, telephone number, postal address and email address.
 
Transaction information; Such as your Billing details, purchase history, and information relating to products or services you purchase from us.
 
Enquiry information; information you provide when you contact us through our website.
 
Technical information; Such as your IP address, browser type, device type and information on how you use our website.
 
Other information; Any other information you choose to provide to us.
 
How we collect your information;
We may collect personal information
  • When using our website
  • when you submit a contact or enquiry form
  • When you purchase our products
  • When you contact us via email, phone or other
  • From 3rd party services where this is permitted by law.
 
How we use your personal information
We may use your personal information to
  • provide and delivery products and services
  • process and manage payments
  • respond to enquiries and provide customer support
  • communicate with you about your order or enquiries
  • send marketing information were permitted by law
  • improve our site
  •  Prevent fraud, abuse and unlawful activity
  • Comply with our legal and regulatory obligations
  • establish, exercise or defend our legal rights
We will only use your personal information where we have a lawful basis to do so.
 
Our Lawful basis for processing
Under Under UK data protection law, we rely on one or more of the following lawful bases:
Contract
We may process your information where it is necessary to enter into or perform a contract with you, such as when you purchase a product or service from us.
 
Legal obligation
We may process your information where necessary to comply with a legal or regulatory obligation.
 
Legitimate interests
We may process your information where it is necessary for our legitimate interests, provided those interests are not overridden by your rights and interests.
Our legitimate interests may include operating and improving our website, providing customer support, preventing fraud and managing our business.
 
Consent
Where required, we will ask for your consent before processing your personal information. You may withdraw your consent at any time.
Withdrawing consent does not affect the lawfulness of processing carried out before you withdrew your consent.
 
Marketing
We may send you marketing communications where we have a lawful basis to do so.
Where consent is required, we will only send marketing communications after obtaining your consent.
You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us at tlewis-ltd@outlook.com
 
Who we share your information with
We may share personal information with trusted third parties where necessary to operate our business and provide our services.
These may include:
• website hosting providers;
• payment processors;
• email and communications providers;
• analytics providers;
• customer relationship management (CRM) providers;
• IT and security providers;
• professional advisers such as accountants, lawyers and insurers;
• delivery or fulfilment providers, where applicable; and
• government authorities, regulators or law enforcement where we are legally required to do so.
We do not sell your personal information.
Where we use third-party service providers to process personal data on our behalf, we take appropriate steps to ensure that they handle the information in accordance with applicable data protection laws.
 
How long we keep your information
We will only retain your personal information for as long as reasonably necessary for the purposes described in this Privacy Notice, including where necessary to:
• provide our products or services;
• maintain business and transaction records;
• comply with legal, accounting or regulatory requirements;
• resolve disputes; and
• establish, exercise or defend legal claims.
The specific retention period will depend on the type of information and why we need it.
Where possible, we will periodically review the information we hold and securely delete information that is no longer required.
 
 
How we protect your information
We take appropriate technical and organisational measures to protect personal information against accidental loss, unauthorised access, alteration, disclosure or destruction.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
 
Your data protection rights
Depending on the circumstances, you may have the following rights under UK data protection law:
• Right to be informed about how we use your personal information.
• Right of access to the personal information we hold about you.
• Right to rectification of inaccurate or incomplete personal information.
• Right to erasure of your personal information in certain circumstances.
• Right to restrict processing of your personal information in certain circumstances.
• Right to data portability in certain circumstances.
• Right to object to certain types of processing, including direct marketing.
• Rights relating to automated decision-making and profiling, where applicable.
• Right to withdraw consent where we rely on consent as our lawful basis.
You can exercise your rights by contacting us at:
We may need to verify your identity before responding to a request.
 
Complaints
If you have concerns about how we have used your personal information, please contact us first so that we can try to resolve the issue.
You also have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office (ICO).
You can find information about making a complaint on the ICO’s website.
 
Third-party websites
Our website may contain links to websites operated by third parties.
We are not responsible for the privacy practices or content of those third-party websites. We recommend that you review their privacy notices before providing them with personal information.
 
Changes to this Privacy Notice
We may update this Privacy Notice from time to time to reflect changes to our business, website, services or legal requirements.
Any changes will be posted on this page with an updated “Last
updated” date.
 
Contact us
If you have any questions about this Privacy Notice or how we handle your personal information, please contact:
Lewis Hay, Haylage and Straw.
Address: Mill Farm, Mill Lane North, Rawcliffe, Goole, DN148NB.
Email: tlewis-ltd@outlook.com
Telephone: 07562359114